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Sprout Fiber Internet Frequently Asked Questions

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  • Sprout Frequently Asked Questions

What is Sprout Fiber Internet?

Sprout Fiber Internet is the name of Cullman Electric Cooperative’s high-speed fiber internet service.

Why is Cullman EC doing this?

By connecting our substations and office with fiber-optic cable, we will create a smarter grid that will provide us with more automation capabilities, ultimately increasing the reliability of our electric service to members.

This endeavor also falls in line with our mission to power communities and empower members. High-speed internet today is the electricity of the 1930s and 1940s. In 1930, fewer than 10% of farms had access to electricity. Much like our cooperative did with electricity more than 80 years ago, we’re going to provide reliable, affordable broadband to our members.

What is the Phase 1 project?

The project is an effort to improve the co-op’s electric system, and at the same time provide residents and businesses in the build zone of Cullman Electric’s service territory with lightning-fast fiber optic internet service.

Why do I want fiber internet?

Fiber is the fastest and most reliable internet connection available. Speeds of up to 1 gig are possible (that’s 1,000 Mbps, or megabits per second), with enough bandwidth to power your whole business or household. Internet over fiber helps businesses operate efficiently and competitively. It powers advances in health care and education. It even enhances entertainment, with ultrafast video streaming (no buffering) and gaming (no lag).

How do I find out if fiber is coming to my area?

After selecting residential or business, type in your service address to see if your location is included in phase 1 of the build.

What internet speeds will be offered, and how much will it cost?

We will offer two basic residential Wi-Fi packages with upload and download speeds of 300 Mbps for $59.99 and upload and download speeds of 1 Gbps for $79.99. For an additional $10 per month, we will offer a Whole Home Wi-Fi feature that will ensure your entire home is covered. Business plans are also available.

From whom will I actually be buying internet service?

Sprout Fiber Internet is a service provided by Cooperative Connections, a subsidiary company which is owned by your trusted power provider, Cullman Electric Cooperative.

How soon will this happen?

Our plan is to do the project in phases. Construction on Phase 1 started June 1, 2020, and is scheduled to take12 to 18 months to complete. The first service areas are scheduled for connection in early 2021, with additional areas coming online as Phase 1 progresses. If the first phase is successful, we will proceed with additional phases with the ultimate goal of making Sprout Fiber Internet available to every Cullman Electric member.

How will this affect my electric bill?

Sprout Fiber Internet will be billed separately from electric bills. Those who do not sign up for Sprout Fiber Internet will see no change to their monthly bill.

I can't wait! What do I need to do now?

Click on the Learn More (either residential or business) at the top of this page to register your address so we can keep you informed about the project’s progress and know that you want blazing-fast internet from Sprout. Be sure to tell your friends! Help us help others! Together we can grow this into something special.

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31132 US Hwy 278
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1 p.m. – 4 p.m.

 

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  • Sprout Fiber Internet
  • Account Services
    • Report Outages
    • Connect or Disconnect Services
    • Payment Options
    • smartPAY – Prepaid Electrical Service
    • Security Lighting
    • Right of Way Maintenance
    • Rates, Fees, and Regulations
    • Water, Sanitation, and Bill Explanation Guide
    • Construction Forms
    • Industrial and Commercial Members
  • Member Benefits
    • SmartVIEW - Energy Tracker
    • Energy and Money Savings Programs
    • Renewable Energy Options
    • Safety Resources
    • Alabama Living Magazine
    • H.U.G & Operation Share
    • Co-op Connections Discounts
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  • Sprout Fiber Internet
  • Account Services
    • Report Outages
    • Connect or Disconnect Services
    • Payment Options
    • smartPAY – Prepaid Electrical Service
    • Security Lighting
    • Right of Way Maintenance
    • Rates, Fees, and Regulations
    • Water, Sanitation, and Bill Explanation Guide
    • Construction Forms
    • Industrial and Commercial Members
  • Member Benefits
    • SmartVIEW - Energy Tracker
    • Energy and Money Savings Programs
    • Renewable Energy Options
    • Safety Resources
    • Alabama Living Magazine
    • Co-op Connections Discounts
    • H.U.G & Operation Share
    • New Member Information
  • Community Programs
    • Operation Round Up
    • College Scholarships
    • Youth Education Programs
    • Economic Development
  • Your Co-op
    • About Cullman EC
    • Board of Trustees
    • Careers and Employment
    • Annual Meeting
    • News and Events
    • Legal Information
    • Media and Brand Guide
    • Office Hours and Locations
    • Contact Us and FAQs